MY ORDER INCLUDED MULTIPLE ITEMS. WHY DID I ONLY RECEIVE ONE?
When a customer purchases multiple items, there are many times when we utilize different distribution channels to fulfill the order. Because of this, your items will be shipped separately. You may receive one before the next. Please don't panic! If you don't receive them all at once, please be assured they will get to you as quickly as possible.
HELP! I ORDERED AN ITEM BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL.
There are many online email providers whose SPAM filter are pretty high. Please check your SPAM folder to see if your confirmation ended up in there.
MY ITEM HASN'T ARRIVED YET ...
Sometimes if we ship to a country other than our own the package can take a while to process through your country's customs. As soon as your item clears customs it is handed off to a local carrier to deliver to your address. You should be able to see this information by using the tracking information we provide. We have a delivery guarantee for our items so please be assured your item is on its way and will arrive soon.
I WANT TO RETURN MY ITEM. WHAT'S THE REFUND AND EXCHANGE POLICY?
Please read the link on the Home Page titled Returns
** Should you have any questions about your exchanges or returns, simply email us at firstname.lastname@example.org or call +1346-235-8684. One of our highly skilled support team members will assist you. **
WHAT IS YOUR SHIPPING POLICY AND DELIVERY TIMES?
All of our regular item orders will be processed within 1-5 business days of purchase. Delivery time frames may range depending on the item ordered and your delivery address. For some items, please allow 3-5 weeks for delivery as they are usually in high demand and we may need to order more from our exclusive warehouses around the world.
We currently ship to the USA, Canada, United Kingdom, Australia and New Zealand, France, Germany, Norway, Sweden, Italy, Netherlands, and Poland. If you are outside of these regions and really want an item, please contact us to ask if we will make a special exception.
DO YOUR PRODUCTS COME WITH A WARRANTY?
In general we do not offer a warranty on our products beyond our return/exchange period. If it is beyond that period we recommend contacting us and we may be able to work out a solution for you depending on what happened.